Return & Refund Policy

Effective Date: September 3, 2026

At wanderpram.shop, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 60 days of delivery.

We offer free returns for eligible orders within the United States.

1. 60-Day Return Window

You may request a return within 60 days from the date your order was delivered.

To be eligible for a return, the item should be returned in its original condition and packaged appropriately to help prevent damage during transportation.

2. Free Returns

We provide FREE returns for eligible returns within the United States.

Before returning an item, please contact our customer support team:

Email: support@wanderpram.shop
Phone: +1 212 233 8690

Our team will provide the appropriate return instructions.

Please do not send merchandise to our business address unless instructed by our customer support team.

3. Refunds

Once your returned item is received and reviewed, we will process an approved refund.

Refunds are generally issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, Stripe, PayPal, or other payment provider.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as reasonably possible.

Please provide your order number and photographs of the item when appropriate so that we can review the issue and determine the appropriate resolution.

Depending on the circumstances, a resolution may include a replacement or refund.

5. Return Condition

Returned items should be in their original condition and packaged appropriately.

Items that have been intentionally damaged, substantially altered, or damaged through improper use may not qualify for a return.

6. Exchanges

If you would like to exchange an item, please contact our customer support team.

Depending on product availability, we may assist with an exchange or recommend returning the original item and placing a new order.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@wanderpram.shop.

Because orders may enter processing shortly after purchase, we cannot guarantee that a cancellation request can be completed before fulfillment begins.

If your order has already shipped, our standard return policy may apply.

8. Contact Us About Returns

For questions regarding returns or refunds:

wanderpram.shop
Email: support@wanderpram.shop
Phone: +1 212 233 8690

Business Address:
47 Mosel Ave
Staten Island, NY 10304
United States

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time