FAQ
Frequently Asked Questions (FAQ)
Welcome to wanderpram.shop. Find answers to some of the most common questions about our jewelry, orders, shipping, returns, and payments.
If you cannot find what you're looking for, our customer support team is happy to help.
1. Shipping & Delivery
How much does shipping cost?
We offer FREE standard shipping on eligible orders within the United States.
There are no standard shipping charges added at checkout for eligible orders.
Where do you ship?
We currently ship exclusively within the United States.
How long will it take to receive my order?
Our typical delivery timeframe is 4–6 business days.
This includes:
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Handling Time: 1–2 business days
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Transit Time: 2–3 business days
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Estimated Total Delivery: 4–6 business days
Delivery times may occasionally vary because of carrier delays, weather, holidays, or other circumstances outside our reasonable control.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
You can use your tracking number to follow your shipment through the applicable carrier.
What if my order is delayed?
If your order appears to be delayed, please contact us at support@wanderpram.shop with your order number.
Our customer support team will review the available shipping information and assist you.
2. Returns & Refunds
What is your return policy?
We offer a 60-day return window from the date your order is delivered.
Eligible items should be returned in their original condition and packaged appropriately.
Are returns free?
Yes. We offer FREE returns for eligible returns within the United States.
We do not charge restocking fees for eligible returns.
How do I start a return?
Contact our customer support team at:
Email: support@wanderpram.shop
Phone: +1 212 233 8690
Please provide your order number and let us know that you would like to initiate a return. Our team will provide the appropriate return instructions.
When will I receive my refund?
Once your returned item is received and reviewed, an approved refund will generally be issued to your original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, Stripe, PayPal, or other payment provider.
Can I exchange an item?
If you would like to exchange an item, please contact our customer support team.
Depending on product availability, we may be able to assist with an exchange or recommend returning the original item and placing a new order.
My jewelry arrived damaged. What should I do?
If your jewelry arrives damaged or defective, please contact us as soon as reasonably possible.
Email support@wanderpram.shop with your order number and photographs showing the issue.
Our team will review the situation and work with you on an appropriate resolution, which may include a replacement or refund.
3. Jewelry & Products
What type of jewelry do you sell?
We offer a curated collection of women's jewelry, including elegant pieces designed for everyday wear, special occasions, and gifting.
Will my jewelry look exactly like the photos?
We make every effort to accurately represent our products through photographs and descriptions.
However, slight differences in appearance may occur due to lighting, photography, screen settings, and other factors.
How should I care for my jewelry?
To help maintain the appearance of your jewelry, we recommend avoiding prolonged exposure to water, perfumes, lotions, cosmetics, and household chemicals unless the specific product is designed for such exposure.
When not wearing your jewelry, store it in a clean, dry place and avoid unnecessary contact with other pieces that could cause scratching or damage.
For specific care instructions, please refer to the product information provided with your purchase.
Is your jewelry suitable for gifting?
Absolutely. Our collection is designed with versatility in mind and includes pieces that can make thoughtful gifts for birthdays, anniversaries, celebrations, holidays, or simply as a special gesture.
4. Payments & Security
What payment methods do you accept?
We accept payments through Stripe and PayPal.
The payment methods available to you will be displayed during checkout.
Is my payment information secure?
We use HTTPS on our website to help protect information transmitted during checkout.
Payments are processed through established third-party payment providers, including Stripe and PayPal.
We do not intentionally store complete payment card numbers on our own systems.
When will I be charged?
Your payment is generally processed when you place your order and the transaction is successfully authorized by the applicable payment provider.
Why was my payment declined?
Payments may be declined by your bank, card issuer, Stripe, PayPal, or another payment provider.
If your payment is declined, please verify your payment information or try another available payment method.
5. Orders
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible at support@wanderpram.shop.
Because orders may enter processing shortly after purchase, we cannot guarantee that a cancellation request can be completed before fulfillment begins.
If your order has already shipped, our standard return policy may apply.
Can I change my shipping address?
Please contact us as soon as possible if you entered an incorrect shipping address.
We will make reasonable efforts to update the address before your order is shipped, but we cannot guarantee that changes can be made after processing or shipment has begun.
What happens if I receive the wrong item?
If you receive an item that does not match your order, please contact support@wanderpram.shop with your order number and photographs of the item received.
We will review the issue and help arrange an appropriate resolution.
6. Customer Support
How can I contact wanderpram.shop?
You can reach our customer support team through:
Email: support@wanderpram.shop
Phone: +1 212 233 8690
What are your customer support hours?
Our customer support hours are:
Monday–Friday
9:00 AM–5:00 PM Eastern Time
Where is wanderpram.shop located?
Our business mailing address is:
47 Mosel Ave
Staten Island, NY 10304
United States
Still Have Questions?
We're here to help.
If you have a question that isn't answered above, contact our customer support team and we'll be happy to assist you.
Email: support@wanderpram.shop
Phone: +1 212 233 8690
Monday–Friday | 9:00 AM–5:00 PM Eastern Time
Thank you for choosing wanderpram.shop.